The global telecom operations management market was valued at USD 59.92 billion in 2023. The global market is predicted to reach USD 64.09 billion in 2024 and USD 109.79 billion by 2032, growing at a CAGR of 6.96% during the forecast period.
The telecom operations management is structured to track the software and services that encompass operations support system, business support system, next-generation service delivery platform solution areas, which covers billing and customer management, revenue assurance and fraud management, provisioning and activation, inventory management, and network management. The increasing adoption of digital transformation and cloud strategies by the companies is a factor that is expected to lead the Telecom Operations Management market during the forecast period.
Increasing investment by the telecommunications industry in interoperability and technology, which has reinforced a paradigm shift in the capital flows and also the information through the global economy while providing the building blocks for the emergence of new business models across various industries, is expected to play an essential role in the growth of the market of Telecom Operations Management across the globe. Another factor such as the rapidly growing demand for bandwidth which influences the growth of the Telecom Operations Management market during the forecast period. With an increasing number of mobile internet users, communication service providers are evolving to offer advanced and innovative solutions; the growing need for low-cost data and voice services are some of the major driving factors which promote the growth of the revenue rate of the Telecom Operations Management market during the forecast period.
The high cost of innovation for Telecom Operations Management solutions due to budget constraints is one of the important barriers to market growth. Also, the lack of system integrators acts as an important deterrent to the growth of the Telecom Operations Management market.
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REPORT METRIC |
DETAILS |
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Market Size Available |
2023 to 2032 |
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Base Year |
2023 |
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Forecast Period |
2024 to 2032 |
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CAGR |
6.96% |
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Segments Covered |
By Software Type, Service, Deployment, and Region. |
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Various Analyses Covered |
Global, Regional & Country Level Analysis, Segment-Level Analysis, DROC, PESTLE Analysis, Porter’s Five Forces Analysis, Competitive Landscape, Analyst Overview on Investment Opportunities |
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Regions Covered |
North America, Europe, APAC, Latin America, Middle East & Africa |
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Market Leaders Profiled |
Beta Systems Software AG,Cisco Systems Inc.,Ericsson AB,Evidian SA,Accenture PLC,Alcatel-Lucent SA,Amdocs Inc.,Avatier Corporation,Hewlett-Packard Development Company LP,Huawei Technologies Co. Ltd.,Subex Limited,NEC Corporation,Oracle Corporation SAP SE and Others. |
The customer and product management segment held the prominent share, followed by billing and revenue management in terms of revenue, and is predicted to remain at the forefront throughout the forecast period.
The operations and maintenance segment holds the major share of the market, and this segment is expected to hold dominance during the forecast period.
Cloud deployment model segment is holding the highest shares of the market. On-premises deployment model segment is expected to have the highest shares of the market. An on-premises deployment mode is a traditional approach that is used to implement the Telecom Operations Management solutions across enterprises.
North America region holds the prominent share of the market due to the factors such as high expenditure on business operations solutions, especially in some of the countries of the region such as USA and Canada helps the market to grow further in the region. Furthermore, continuous advancements in IT infrastructure and the technology used for customer support and also the accessibility of proficient technical expertise about managing the daily operations and the helpdesk software towards the telecom operations management are some of the major driving factors which promote the growth of the market. The North American region is expected to hold dominance during the forecast period.
Asia Pacific region is also expected to increase the market growth due to the rapidly growing demand for bandwidth and an increasing number of investments by the major market players of the region, especially from India and China, promotes the growth of the revenue rate of telecom operations management.
Europe region is also expected to increase the market value in the upcoming years, followed by the North America region and the Asia Pacific region attributed to the increasing number of internet users across the region.
Key market participants of Telecom Operations Management market are:
ZTE company has partnered with the Beijing branch of China mobile in the month of November 2020 to deploy the control plane of the ZENIC ONE intelligent management and control system on the existing SPN network, which will be able to manage thousands of 5g transport devices across eight districts in Beijing, China.
Nokia has launched a complete Artificial Intelligence as a service offering named Nokia AVA 5G cognitive operations in which this framework and its AI-based solutions enable the communication service provider to transform their network, service, and business operations through Artificial Intelligence, Cloud scalability, and automation.
By Software Type
By Service
By Deployment
By Region
Frequently Asked Questions
The primary drivers include the expansion of 5G networks, the growing need for network automation and efficiency, the rising demand for customer experience management, and the increasing adoption of cloud-based solutions. These factors are pushing telecom operators to invest in advanced operations management systems.
Key challenges include the high cost of implementing advanced operations management systems, the complexity of integrating these systems with existing legacy infrastructure, and cybersecurity concerns. Additionally, managing the vast amount of data generated by telecom operations can be daunting.
AI is transforming Telecom Operations Management by enabling predictive maintenance, optimizing network performance, automating routine tasks, and enhancing customer support through AI-driven chatbots and virtual assistants. AI helps in analyzing large volumes of data to derive actionable insights.
Future trends include the increasing integration of AI and machine learning for enhanced network automation, the rise of Internet of Things (IoT) applications requiring robust management systems, the growing importance of cybersecurity measures, and the continued shift towards cloud-based and software-defined networking (SDN) solutions. These trends are expected to shape the market in the coming years.
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