Patient Portal Market

Global Patient Portal Market Size (2023 to 2028)

The global patient portal market is estimated to grow at a CAGR of 16.66% from 2023 to 2028 and be worth USD 9.17 billion by 2028 from USD 4.24 billion in 2023.

The patient portal is an online website with security, and this portal is used in clinics, hospitals, patients, and doctors. This portal allows the patient to authorize to view their health information easily. It is an electronic health record used to communicate with health providers. To access this information, users must have an account created in this portal and a password to secure their data from other persons.

Impact of COVID-19 on the global patient portal market:

Covid-19 has spread worldwide, resulting in the shutdown of various industries. Due to the fast spread of the pandemic, people’s perspective on life has changed to lead a safe and quality life. Telehealth has become more prevalent during this pandemic. This patient portal provides better care for patients using digital technologies. Through these portals accessing telehealth appointments, reducing in-person visits, and taking steps to reduce the spread of the virus help people at home not to go outside the house. Using these portals, doctors also guide their patients by making a video call and giving suggestions to reduce the severity of the disease. During this COVID-19 pandemic, patient portals only allow patients to view their coronavirus test results through this portal. Considering all these factors, the patient portal market positively impacts during this pandemic period.

MARKET DRIVERS:

The rising adoption of patient portal software in hospitals is a key factor propelling the patient portal market.

According to National Coordinator for Health IT, more than 50% of hospitals allow patients to access their medical records through patient portals. The benefits associated with the patient portals, such as saving time for signing up as a new user and allowing the patient to fill in all the health and personal related information to reduce the medical errors in the patient file and reduce unnecessary appointments to the hospitals is further anticipated to boost the growth rate of the patient portal market. In addition, the rising demand for EHR globally is favoring the patient portal market. Electronic health records contain a patient’s medical history, details about diagnoses and treatment that person had taken for a particular time, medication lists, and files related to the test reports.

Most countries have already adopted the EHR for better healthcare management. Healthcare organizations are working on adding new features and abilities and, automating generating of patient appointments and payment reminders, developing test results post to the completion of tests. Y-O-Y growth in the usage of mobile apps and wearable medical devices and using advanced technologies such as big data analytics and machine learning to reduce duplicate data is also predicted to offer growth opportunities to the participants of the patient portal market. Patient portals can also help to improve healthcare by increasing patient interaction and giving patients the to take care of themselves and their families by physician guidelines. According to a recent study, one-third of diseased people who used these patient portals to send emails to their healthcare providers thought that exchanging emails raised their care level.

MARKET RESTRAINTS:

Factors such as the lack of compatibility of portals website on desktop and mobile devices, high costs involved in deploying these portal websites, and lack of awareness are hampering the growth of the patient portal market. In addition, navigation and design issues of these patient portals and the lack of health-related data security are notable challenges to the patient portal market.

This research report on the global patient portal market has been segmented and sub-segmented based on portal type, end-user, deployment mode & region.

Patient Portal Market – By Portal Type:

• Standalone Portals
• Integrated Portals

Based on the portal type, the integrated segment is anticipated to account for most of the global patient portal market share during the forecast period. These are also known as tethered portals. Integrations help healthcare providers reduce patient data management costs and prevent them from storing duplicated information. For example, patient portal integration is used with EHR to provide a clear patient health history view and eliminate repetitive patient data entry into different systems.

Patient Portal Market – By Deployment Mode:

• On-Premises
• Cloud-based

Based on the deployment mode, the cloud-based segment is growing the fastest. Most healthcare organizations use this cloud-based system because of easy access to data from anywhere. Using a cloud-based system, patients can perform several operations in the portal, including viewing fees, invoices, and tests from pathology and imaging and uploading images for any skin-related disease.

Patient Portal Market – By End-User:

• Healthcare Providers
• Healthcare Payers
• Pharmacies

Based on the end-user, the provider segment accounted for the most significant share of the global patient portal market in 2022. The dominance of this segment can be attributed to the increase in providers of this software. These providers give access to the user to view their health records to recover from them fast. This also helps patients to take care of regular issues online to improve the quality of patient care. In addition, mobile apps allow patients to view their information anytime and work on patient-provider video chats shortly.  

Patient Portal Market – By Region:

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East and Africa

Geographically, North America had a significant share of the global patient portal market in 2022, owing to the increasing use of this patient portal in hospitals and awareness of the use of this portal among people in this region. People in this area use USA Health’s patient portals to know the details of all health records of a particular user who has taken tests and treatments. Using this portal, people can schedule or cancel upcoming appointments to visit doctors. In 2017 myUHN Patient Portal expanded to enable patients and family members to know about their health conditions through the reports produced by the hospitals. This portal is launched at the University Health Network (UHN) in Canada.

The patient portal market in the Asia Pacific is growing fast and is anticipated to register a substantial share in the global market during the forecast period. Chinese central government has invested in developing EHRs. In China, EMRs are legal records created in hospitals to store patient data safely.

KEY MARKET PARTICIPANTS:

Companies playing a crucial role in the global patient portal market profiled in this report are Cerner Corporation, Allscripts Healthcare, LLC, McKesson CORPORATION, Optum, Inc., athenahealth, Inc., (Veritas Capital), Epic Systems Corporation, Greenway Health, LLC, CureMD Healthcare and General Electric Company.

RECENT HAPPENINGS IN THIS MARKET:

• In 2019, FollowMyHealth, an enterprise and mobile patient engagement platform from Allscripts, announced a partnership with Ephraim McDowell Health.
• TrueCare launched MyChart, a free patient portal, in 2021 to help patients better manage their healthcare data.