The global online laundry service market is predicted to reach USD 32.81 billion in 2024 and USD 374.16 billion by 2032, registering a CAGR of 35.56% during the forecast period.
The rise in usage of smartphones and internet penetration worldwide will drive the demand for services. Moreover, the rise in consumer consciousness towards a healthy and safe lifestyle would benefit. Some people facing detergent allergies would also opt to use this service. Thus, the market is influenced by customer’s need for convenience, time, and a better lifestyle. After the outbreak of the COVID-19 pandemic, most consumers have started using various types of online services. Even basic activities like grocery shopping, reading news articles, and purchasing household items are now being done via various mobile applications. People now want to access services with just a click as they become more tech-savvy. One such prevalent service market is the Online Laundry Service Market.
The worldwide smartphone sector is expected to rise by 6.85 percent to USD 493.13 billion in the timeframe above, resulting in increased market demand. Most traditionally used detergents are loaded with chemicals that have a harmful effect on the human body and also impact the fabric life. Thus, people now prefer eco-friendly and organic detergents. Online laundry service providers claim to use safe and natural detergents, which will automatically accelerate their growth. The market will even be impacted by the benefits of the service to the public, such as saving the hassle of maintaining a washing machine at home, reducing the effort and time required by providing pick-up and delivery service, and reducing household water consumption. Hence, it is a time-saving and cost-effective alternative for the customers.
The online laundry service offers various laundry services, such as dry cleaning, washing, folding, and ironing clothes with a finger's tap. By using this service, they can save their precious time and utilize it in some other important work. Customers have to make a booking on the service provider's app or online web portal, and their clothes are picked up from the doorstep, cleaned, dried, folded, and dropped back within just a couple of days. The service providers ensure the usage of eco-friendly and harmless detergent powders, thus promoting a healthier lifestyle and gaining popularity. Inclined toward the convenience offered by the online laundry service market, the public is increasingly shifting from offline to online/digital laundry.
The first and foremost challenge the operators face in this market would be to find a viable customer base ready to pay the requested price. As the sector already falls under the low-margin category, offering monetary discounts and attracting users would become difficult. Furthermore, the maintenance cost of machinery and outlets would also be on the higher end. Restraints related to strict regulatory concerns and policies regarding the environment would hinder market growth. Companies might also need more skilled labor who would know how to operate high-end washing machines. Sometimes, they also need to correctly calculate the workforce's hiring and retention cost, which wastes time invested in training and development. Overall, quite a few challenges must be considered before entering into business.
REPORT METRIC |
DETAILS |
Market Size Available |
2023 to 2032 |
Base Year |
2023 |
Forecast Period |
2024 to 2032 |
CAGR |
35.56% |
Segments Covered |
By Service Type, Application, Equipment, and Region |
Various Analyses Covered |
Global, Regional & Country Level Analysis, Segment-Level Analysis, DROC, PESTLE Analysis, Porter’s Five Forces Analysis, Competitive Landscape, Analyst Overview on Investment Opportunities |
Regions Covered |
North America, Europe, APAC, Latin America, Middle East & Africa |
Market Leaders Profiled |
CLEANLY, DhobiLite, Flycleaners, Laundrapp Ltd, ZIP JET, Wassup-On-Demand, Mulberry Garment Care, PML Solutions Pvt. Ltd., The Laundrywalla, Delivery.com LLC, and others. |
People do not go to parties, functions, or special occasions regularly. Thus, most clothes that come to the laundry are daily wear or office wear. They do not have any particular washing instructions and require basic cleaning and ironing. As a result, the sought-after service type is Laundry.
Commercial clients include places like hotels, hospitals, and restaurants. Mostly, they have their own cleaning and laundry department and do not outsource these services. Thus, the majority of the users belong to the residential segment.
Washing machines are used for cleaning clothes, whereas commercial dyers are used for long cloth material covering tables, beds, etc. Similarly, irons are used for daily wear, and pressing machines are used for commercial clothes. As laundries receive orders mostly from residential customers, thus washing machines and irons are used more often.
The North American region accounted for the largest share of the global market and is expected to grow at a promising CAGR during the forecast period. The surge in demand in the North American area has also made it a hub for launching new online services businesses. The growth in North America is mainly attributed to commercial facilities in Canada and the USA that use these services. However, the Asia Pacific region is predicted to witness the fastest CAGR during the forecast period owing to the increase in urbanization and the changing lifestyles in India and China.
The major companies operating in the global online laundry services market include CLEANLY, DhobiLite, Flycleaners, Laundrapp Ltd, ZIP JET, Wassup-On-Demand, Mulberry Garment Care, PML Solutions Pvt. Ltd., The Laundrywalla, Delivery.com LLC
Wassup Laundry, a Chennai-based start-up, has introduced an innovation in the laundry market, which is waterless laundry. In association with Aeronero Solutions Private Limited, the company has introduced Qlnz technology that uses humid air in place of water to wash clothes. The air is converted into water through condensation and then used, saving 30 liters of water per wash.
Laundryheap has extended its partnership with UnderTheDoormat from only supplying linens to now becoming their laundry and dry-cleaning partner. This contract will benefit both parties equally as their services complement each other. Moreover, members will get additional discounts on availing the services.
By Service Type
Laundry
Dry Clean
Duvet Clean
By Application
Residential
Commercial
By Equipment
Washing Machines
Commercial Dryers
Irons
Pressing Machines
By Region
North America
The United States
Canada
Rest of North America
Europe
The United Kingdom
Spain
Germany
Italy
France
Rest of Europe
The Asia Pacific
India
Japan
China
Australia
Singapore
Malaysia
South Korea
New Zealand
Southeast Asia
Latin America
Brazil
Argentina
Mexico
Rest of LATAM
The Middle East and Africa
Saudi Arabia
UAE
Lebanon
Jordan
Cyprus
Frequently Asked Questions
Some prominent trends include the increasing adoption of mobile apps for laundry booking, a growing preference for eco-friendly and sustainable practices, and the integration of advanced technologies such as IoT for real-time tracking of laundry status.
In developing economies, factors such as increasing urbanization, a rise in dual-income households, and changing lifestyles are driving the demand for convenient laundry solutions. Additionally, the growing penetration of smartphones and internet connectivity is facilitating the expansion of online laundry services in these regions.
Many online laundry service providers are adopting sustainable practices by using eco-friendly detergents, promoting water conservation, and implementing energy-efficient technologies in their operations. Some are also exploring options for carbon-neutral delivery methods.
Technological advancements, including the integration of AI and machine learning for predictive maintenance, automated sorting systems, and the development of user-friendly mobile apps, are crucial in enhancing the efficiency, reliability, and overall customer experience within the online laundry service industry.
In emerging markets, challenges may include building trust in online transactions, establishing reliable logistics networks, and addressing infrastructure limitations. Overcoming these challenges is crucial for sustained growth in these regions.
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