Middle-East And Africa Healthcare BPO Market By Provider Service, By Payer Service, By Pharmaceutical Service And By Region - Industry Analysis, Size, Share, Growth, Trends, And Forecasts (2018–2023)

Middle-East And Africa Healthcare BPO Market By Provider Service, By Payer Service, By Pharmaceutical Service And By Region - Industry Analysis, Size, Share, Growth, Trends, And Forecasts (2018–2023)

ID: 256 | Pages: 132 | October 2018 | Region: Middle East and Africa


Middle-East and Africa Healthcare Business Process Outsourcing (BPO) market is estimated at USD 10.57  Billion in 2018 and is poised to reach USD 17.03 Billion by 2023 growing at a CAGR of 9.992% during the forecast period. The physical infrastructure in Middle-East & Africa countries has received a boost from their governments solely to increase BPO feasibility. These countries have the same appeal of low cost resources including cheap but skilled labour. The major advantage for these countries however is the timeline. Being located in a time zone that is very close to the time zones of the biggest economies causes a smoother, seamless running of operations.

Further, with the growing demand for proper healthcare or related services management, the healthcare organizations are required to outsource certain services to maintain an effective system. Further, the rising pressure to cut healthcare costs, consolidation of healthcare system, along with the stringent policies to implement ICD-10 codes are the major factors fuelling the Middle-East & Africa Healthcare BPO market.

However, concerns in losing control over the outsourced process, concerns regarding service/product quality, and threat to data security are factors limiting the growth of Middle-East & Africa Healthcare BPO market.

The Middle-East & Africa healthcare BPO market is segmented on the basis of provider, payer and pharmaceutical services. Under provider service, the market is segmented into Medical Billing, Medical Transcription, Medical Coding and Finance & Accounts services.

On the basis of Payer, the services market is classified into Claims management, Integrated Front-end Services and Back-office Operations, Member Management, Billing and Accounts Management, Provider Management, Analytics and Fraud Management and Human Resource. And on the basis of Pharmaceutical service the market is discussed under Manufacturing, R&D and Non-Clinical Functions.

Furthermore, on the basis of geography the MEA healthcare BPO market is segmented and analysed under regions of Middle-East and Africa. South Africa offers the largest market with high growth potential in this region

Some of the major companies operating in the Middle-East & Africa Healthcare Business Process Outsourcing market are Infosys BPO Ltd., Genpact Limited, Cognizant Technology Solutions Corporation, Xerox Corporation. Tata Consultancy Services Ltd. and Accenture PLC.

1. Introduction                                                                 

                1.1 Market Definition                                                    

                1.2 Study Deliverables                                                  

                1.3 Base Currency, Base Year and Forecast Periods                                                          

                1.4 General Study Assumptions                                                

2. Research Methodology                                                                           

                2.1 Introduction                                                               

                2.2 Research Phases                                                      

                                2.2.1 Secondary Research                                           

                                2.2.2 Primary Research                                 

                                2.2.3 Econometric Modelling                                      

                                2.2.4 Expert Validation                                  

                2.3 Analysis Design                                                         

                2.4 Study Timeline                                                          

3. Overview                                                                       

                3.1 Executive Summary                                                

                3.2 Key Inferences                                                         

                3.3 New Developments                                                               

4. Drivers, Restraints, Opportunities, and Challenges Analysis (DROC)                                                                    

                4.1 Market Drivers                                                          

                4.2 Market Restraints                                                    

                4.3 Key Challenges                                                         

                4.4 Current Opportunities in the Market                                                              

5. Market Segmentation                                                                              

                5.1 By Provider Service                                                 

                                5.1.1 Medical Billing                                        

                                5.1.2 Medical Coding                                     

                                5.1.3 Medical Transcription                                         

                                5.1.4 Finance & Accounts                                             

                5.2 By Payer Service                                                       

                                5.2.1 Claims Management                                           

                                5.2.2 Integrated Front-end Services and Back-office Operations                                               

                                5.2.3 Member Management                                      

                                5.2.4 Provider Management                                      

                                5.2.5 Billing and Accounts Management                                

                                5.2.6 Analytics and Fraud Management                                

                                5.2.7 HR Services                                             

                5.3 By Pharmaceutical Service                                                   

                                5.3.1 Research and Development                                            

                                5.3.2 Manufacturing                                      

                                5.3.3 Non-clinical Services                                           

                                                5.3.3.1 Sales and Marketing services                      

                                                5.3.3.2 Supply Chain Management                          

                                                5.3.3.3 Other Non-Clinical Applications                  

6. Geographical Analysis                                                                              

                                6.1 Introduction                                               

                                6.2 Middle-East                                

                                6.3 Africa                                            

7. Strategic Analysis                                                                       

                7.1 PESTLE analysis                                                         

                                7.1.1 Political                                     

                                7.1.2 Economic                                 

                                7.1.3 Social                                         

                                7.1.4 Technological                                         

                                7.1.5 Legal                                          

                                7.1.6 Environmental                                       

                7.2 Porter’s Five analysis                                                              

                                7.2.1 Bargaining Power of Suppliers                                        

                                7.2.2 Bargaining Power of Consumers                                    

                                7.2.3 Threat of New Entrants                                     

                                7.2.4 Threat of Substitute Products and Services                                              

                                7.2.5 Competitive Rivalry within the Industry                                     

8. Market Leaders' Analysis                                                                        

                8.1 Accenture PLC                                                           

                                8.1.1 Overview                                 

                                8.1.2 Product Analysis                                   

                                8.1.3 Strategic Evaluation and Operations                                            

                                8.1.4 Financial analysis                                  

                                8.1.5 Legal issues                                             

                                8.1.6 Recent Developments                                       

                                8.1.7 SWOT analysis                                       

                                8.1.8 Analyst View                                          

                8.2 Cognizant Technology Solutions Corporation                                                               

                8.3 Tata Consultancy Services Ltd.                                                           

                8.4 Infosys BPO Ltd.                                                       

                8.5 Xerox Corporation                                                   

                8.6 Accretive Health, Inc                                                              

                8.7 Genpact Limited                                                       

                8.8 Quintiles Transnational Holdings, Inc                                                               

                8.9 IBM Corporation                                                      

                8.10 Lonza Group Ltd.                                                   

9. Competitive Landscape                                                                           

                9.1 Market share analysis                                                            

                9.2 Merger and Acquisition Analysis                                                       

                9.3 Agreements, collaborations and Joint Ventures                                                         

                9.4 New Product Launches                                                         

10. Expert Opinions                                                                        

                10.1 Market Outlook                                                     

                10.2 Investment Opportunities                                                 

Appendix                                                                           

                a) List of Tables                                                

                b) List of Figures                                                              

  • Regional, and country-level analysis and forecasts of the study market; providing Insights on the major countries/regions in which this industry is blooming and to also identify the regions that are still untapped
  • Segment-level analysis in terms of technology, component, and type along with market size forecasts and estimations to detect key areas of industry growth in detail
  • Identification of key drivers, restraints, opportunities, and challenges (DROC) in the market and their impact on shifting market dynamics
  • Study of the effect of exogenous and endogenous factors that affect the global market; which includes broadly demographic, economics, and political, among other macro-environmental factors presented in an extensive PESTLE Analysis
  • Study the micro environment factors that determine the overall profitability of an Industry, using Porter’s five forces analysis for analysing the level of competition and business strategy development
  • A comprehensive list of key market players along with their product portfolio, current strategic interests, key financial information, legal issues, SWOT analysis and analyst overview to study and sustain the market environment
  • Competitive landscape analysis listing out the mergers, acquisitions, collaborations in the field along with new product launches, comparative financial studies and recent developments in the market by the major companies
  • An executive summary, abridging the entire report in such a way that decision-making personnel can rapidly become acquainted with background information, concise analysis and main conclusions
  • Expertly devised analyst overview along with Investment opportunities to provide both individuals and organizations a strong financial foothold in the market
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  1. Middle East & Africa Healthcare BPO Market By Region, from 2018-2023 (USD Billion)
  2. Middle East & Africa Healthcare BPO Market By Provider services, from 2018-2023 (USD Billion)
  3. Middle East & Africa Medical Billing BPO Market By Region, from 2018-2023 (USD Billion)
  4. Middle East & Africa Medical Coding BPO Market By Region, from 2018-2023 (USD Billion)
  5. Middle East & Africa Medical Transcription BPO Market By Region, from 2018-2023 (USD Billion)
  6. Middle East & Africa Finance & Accounts BPO Market By Region, from 2018-2023 (USD Billion)
  7. Middle East & Africa Healthcare BPO Market By Payer services, from 2018-2023 (USD Billion)
  8. Middle East & Africa Claims Management BPO Market By Region, from 2018-2023 (USD Billion)
  9. Middle East & Africa Integrated Front-end Services and Back-office Operations BPO Market By Region, from 2018-2023 (USD Billion)
  10. Middle East & Africa Member Management BPO Market By Region, from 2018-2023 (USD Billion)
  11. Middle East & Africa Provider Management BPO Market By Region, from 2018-2023 (USD Billion)
  12. Middle East & Africa Billing and Accounts Management BPO Market By Region, from 2018-2023 (USD Billion)
  13. Middle East & Africa Analytics and Fraud Management BPO Market By Region, from 2018-2023 (USD Billion)
  14. Middle East & Africa HR Services BPO Market By Region, from 2018-2023 (USD Billion)
  15. Middle East & Africa Healthcare BPO Market By Pharmaceutical services, from 2018-2023 (USD Billion)
  16. Middle East & Africa Pharmaceutical R&D BPO Market By Region, from 2018-2023 (USD Billion)
  17. Middle East & Africa Pharmaceuticals Manufacturing BPO Market By Region, from 2018-2023 (USD Billion)
  18. Middle East & Africa Non-clinical Pharmaceutical Services BPO Market By Region, from 2018-2023 (USD Billion)
  19. Middle East & Africa Non-Clinical Pharmaceutical Services BPO Market By Type, from 2018-2023 (USD Billion)
  20. Middle East & Africa Healthcare Sales and Marketing services BPO Market By Region, from 2018-2023 (USD Billion)
  21. Middle East & Africa Healthcare Supply chain management BPO Market By Region, from 2018-2023 (USD Billion)
  22. Middle East & Africa Other Non-clinical applications BPO Market By Region, from 2018-2023 (USD Billion)
  23. Middle-East Healthcare BPO Market By Provider services, from 2018-2023 (USD Billion)
  24. Middle-East Healthcare BPO Market By Payer services, from 2018-2023 (USD Billion)
  25. Middle-East Healthcare BPO Market By Pharmaceutical services, from 2018-2023 (USD Billion)
  26. Middle-East Non-Clinical Pharmaceutical Services BPO Market By Type, from 2018-2023 (USD Billion)
  27. Africa Healthcare BPO Market By Provider services, from 2018-2023 (USD Billion)
  28. Africa Healthcare BPO Market By Payer services, from 2018-2023 (USD Billion)
  29. Africa Healthcare BPO Market By Pharmaceutical services, from 2018-2023 (USD Billion)
  30. Africa Non-Clinical Pharmaceutical Services BPO Market By Type, from 2018-2023 (USD Billion)
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