Citizen Services AI Market

Global Citizen Services AI Market Size (2024 to 2032)

The global citizen services artificial intelligence market was worth USD 9.39 billion in 2023. The global market is predicted to reach USD 13.57 billion in 2024 and USD 257.94 billion by 2032, increasing at a CAGR of 44.5% during the forecast period.

Citizen Services AI is a particular application of artificial intelligence technology, which means applying AI to various government public services. This technology can transform the operations and functioning of any government as it develops and learns for each task, providing analytical information, managing public services that induce efficiency, and providing adequate implementation of public resources with information. And adequate evidence-based analysis.

Current Scenario of the Global Citizen Services AI Market

The need for digital transformation in government sectors, improved automation, increased costs, and automation of manual processes to relieve pressure and improve the citizen experience are the primary growth factors that drive the business growth of the artificial intelligence market for citizen services. However, the lack of awareness of government agencies about new technologies and the possibility that citizens' data are victims of cyber-attacks are some factors limiting the market's growth. Helping solve resource allocation problems, reducing administrative burdens, and performing very complex tasks are the factors that contribute to the growth of the artificial intelligence market for citizen services.

MARKET DRIVERS

The principal drivers of market expansion worldwide are the rising need for automation, IT modernization, transformation of manual processes to curb pressure and enhance the experience for citizens, and increased cost efficiency.

Increased demand and adoption of IT technologies with a greater focus on AI analytics services should stimulate market growth further. Higher demand levels for automated services and the development and modernization of IT technologies for the various applicable end-users will likely fuel this business growth.

Facial recognition technology has provided enormous transformational capabilities in security and surveillance. Facial recognition solutions are implemented to track attendance, control access to restricted areas, surveillance and investigation systems, identify crime suspects, detect emotions, understand customer behavior, build robust security systems, and analyze gender, age, and identification and verification at airports, cafes, restaurants, hotels, and stadiums.

Integrating artificial intelligence with analytical tools stimulates the artificial intelligence market for citizen services. Government agencies process large amounts of data traditionally stored on paper and processed manually. While the emergence and growth of digitalization have made government processes more efficient, much remains to be done regarding data management and the timeliness of service delivery. More people have to be hired to improve legislative bodies' data management. The alternative to this is to use artificial intelligence and analysis in public sector units to allow faster and more precise data collection and processing.

MARKET RESTRAINTS

Lack of consciousness and resistance to adopting new technologies by governments in various regions is expected to decrease market growth. The lack of qualified professionals and the availability of infrastructure for implementing and using AI technology in different regions of the world is also supposed to hamper market growth. Data from cyber-attack-prone citizens and government agencies' lack of awareness of new technologies can slow market growth.

REPORT COVERAGE

REGIONAL ANALYSIS

North America and Europe are the prominent regions in this market that accounted for a noteworthy portion of the global market due to the early adoption of technology in several citizen services. The Asia Pacific locale is also estimated to develop with a substantial CAGR in the coming years with the increasing R&D investments. Alibaba (China) is the world's leading provider of public cloud services. The company targets government agencies with a comprehensive solution with an ML platform for AI services. The platform offers a visualized web interface and powerful IT capabilities and relies on Alibaba Cloud distributed IT clusters to meet customer demands and increase growth.

KEY PARTICIPANTS IN THE GLOBAL CITIZEN SERVICES AI MARKET

The major companies operating in the global citizen services AI market include AWS (United States), Microsoft (United States), Accenture (United States), Alibaba (China), IBM (United States), NVIDIA (United States), Intel (United States), Tencent (China), Pegasystems (United States), Baidu (China), and ADDO AI (Singapore).

RECENT HAPPENINGS IN THE GLOBAL CITIZEN SERVICES AI MARKET

• In January 2019, Alibaba signed a contract to partner with the Macau Government Tourist Office (MGTO) to implement AI for tourism, intelligent cities, and flu forecasting.

• In April 2019, Alfresco Software, Inc. declared the development of "Intelligence Services" for its cloud-based digital business platform. The software uses the artificial intelligence and machine learning capabilities of Amazon Web Services, Inc. to allow organizations and software users to analyze and extract information from documents, files, images, and videos.

DETAILED SEGMENTATION OF THE GLOBAL CITIZEN SERVICES AI MARKET INCLUDED IN THIS REPORT

This research report on the global citizen services AI market has been segmented and sub-segmented based on the technology, application, and region.

By Technology

• Machine Learning
• Natural Language Processing
• Image Processing
• Facial Recognition

Among these, the facial recognition segment will significantly contribute to developing the artificial intelligence market for citizen services during the outlook period.

By Application

• Transportation
• Health
• Public Safety
• Others

By Region

• North America

  • The United States

  • Canada

  • Rest of North America

• Europe

  • The United Kingdom

  • Spain

  • Germany

  • Italy

  • France

  • Rest of Europe

• The Asia Pacific

  • India

  • Japan

  • China

  • Australia

  • Singapore

  • Malaysia

  • South Korea

  • New Zealand

  • Southeast Asia

• Latin America

  • Brazil

  • Argentina

  • Mexico

  • Rest of LATAM

• The Middle East and Africa

  • Saudi Arabia

  • UAE

  • Lebanon

  • Jordan

  • Cyprus